FAQ's

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General Questions

Q: How do I get my password?

A: Complete your registration form and assign your own password.

Q: Can I change my password?

A: YES, login to your account and follow the prompts

Q: What if I lose my password?

A: Visit our “lost my password” section on the home page

Q: I have lost my CE certificate, can I get another one?

A: YES, login to your account, access your history and reprint your certificate

Q: How can I manage technical problems

A: Call 708-460-9100 and you will get a response within 24 hours.

Q: Will you keep a record of my continuing education activity?

A: YES, your records are archived and are accessible through your account. Click on your "Transcript" Link to receive a full listing of all courses compelted to date.

Q: Do I need any special system requirements to operate this website?

A: Any computer with speakers should be able to handle the features of this website.

PREFERRED BROWSERS:

Internet Explorer 8
Firefox 3
Safari

The following browsers will work, but may not provide optimal website viewing

Internet Explorer 7
Chrome
Opera

This site is NOT SUPPORTED in Internet Explorer 6.

Q: What internet browsers are best supported by this site?

A: The preferred and best supported browsers for this site are: Internet Explorer 8, Fire Fox 3 and the latest version of Safari. Additional browsers will work of course however some of the site's features may not be fully supported and operational.

Q: What is bulk pricing and how do I take advantage of it?

A: Please visit our bulk pricing page.

Q: Are other discounts available?

A: Yes, DAO uses promotional codes to encourage participation. Only one code can be used per purchase. Discount codes are revealed to various professional organizations and by broadcast emails.

About Dental Anesthesia Online

Q: Are these programs accredited?: A: YES, Dental Anesthesia Online is a recognized program provider by ADA CERP and AGD PACE.
Q: How are your presenters chosen?: A: The screening process is rigorous and is completed by committee action. It includes such criteria as board certification, experience and publications, among others. National meeting exposure is a pre-requisite. See DAO Contributors.
Q: How can I verify presentation content?: A: The purpose of our presentations is to provide information only, not advice or opinion. Bibliographies are provided at the end of each presentation in the handouts. Further study is always recommended.
Q: Will new programs be offered?: A: YES, our content will be continually updated.
Q: Will my information be shared with anyone?: A: NO, your information is strictly confidential and is maintained with the highest level of internet security available.
Q: Can I communicate with the course presenters?: A: YES, you can email DAO with all your questions and comments.
Q: How long will I be able to view my presentations?: A: Each presentation will be available for unlimited viewing for a period of 1 year after purchase.
Q: Can I gift courses to my colleagues and referral sources?: A: Yes, the same course can be purchased multiple times and sent via email link to others. Follow the prompts on "My Courses" page.

Testing Center

Q: How does it work?: A: Register, pay with credit card, download presentation handouts and access your streaming presentation, take the post-course survey and print your certificate
Q: Do I have to take a test?: A: Yes, a short 5 question survey is required for course completion, to ensure that you have comprehended the material. You are immediately notified of any incorrect responses to facilitate correction.

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a site for eLearning concepts and innovation in dental anesthesia